Free shipping on orders over DKK 499,-
We offer free shipping on purchases over DKK 499,- (for shipments within Denmark), and our shipping fees for purchases below this amount are extremely reasonable. If your purchase is DKK 99,- or less, shipping to a GLS Parcel Shop is DKK 49. If your purchase is between DKK 100 - 499, the price is DKK 39,- to a GLS Parcel Shop. For purchases over DKK 499,-, shipping to a GLS Parcel Shop is free. So, it can be worthwhile to buy a little more to save on shipping costs.
For Norway, Sweden, and Greenland, special rates apply. Here, shipping is DKK 350,- for a shipment weighing up to 2 kg. If your purchase exceeds DKK 2,500,-, we offer free shipping. For larger shipments, please contact us at mail@designertorvet.dk or by phone +45 7199 6336 to make further arrangements.
What do backorder and special order mean?
Most of the items you see in our webshop are in stock, so you can typically expect to receive them within 1 to 4 business days after placing your order. If an item is out of stock, however, you will be contacted within 24 hours, and we will inform you of the expected delivery time.
A special order item is not a normal stock item for us. Therefore, you should expect extra delivery time. Please contact us at tel. +45 7199 6336 or mail@designertorvet.dk to get a delivery time.
Do I have a right of withdrawal?
Yes, you typically have a full right of return for 31 days, and we will refund the payment no later than 14 days after we have received your notification of withdrawal. The right of withdrawal can be exercised without stating any specific reason. Please send us a message about your withdrawal to mail@designertorvet.dk and remember to provide your order number: You cannot exercise your right of withdrawal by simply refusing to receive the item or by failing to pick it up from the carrier. You have the option to purchase a return label for DKK 69,- in the webshop, and we will email it to you so you can print it out and attach it to the package.
Do I have a right to complain?
Your general rights under the Sale of Goods Act regarding defective goods, delayed goods, or goods that do not match the description, are naturally applicable when purchasing from www.designertorvet.dk. You have a 2-year right to complain from the day you received your item, and you must complain within a reasonable time after you discovered the defect upon receipt. If you wish to exercise your right to complain, you can contact us at mail@designertorvet.dk or contact us in our store.
Can I order for later delivery?
Yes, simply write your desired delivery time in the "Remarks" field when ordering.
When will the money be debited from my account?
In our webshop, you can pay with Mobilepay or use the following payment cards:
- Dankort
- VISA/Dankort
- Mastercard - Maestro
- VISA
- VISA Electron
- JCB
Upon purchase, the amount is reserved on your account, but it is not debited until the goods are shipped from Designertorvet. A larger amount than what you approved at the time of purchase can never be debited. The transfer of your card information and the agreed purchase amount occurs in encrypted form via Nets-approved DiBS software. Designertorvet does not store your information, and no fee is charged for payment with Dankort in the webshop. For payment with other cards, a fee of DKK 15,- may apply.
Can I pay with gift cards or credit vouchers?
Yes, please contact us via mail@designertorvet.dk
Will my personal information be shared?
Your information regarding name, address, etc., is treated with full confidentiality. We collect, process, and store data in accordance with the personal data law. The transfer of your card information and the purchase amount occurs in encrypted form via Swebank-approved DiBS software. We do not store your information, and no fee is charged for payment in the webshop with Dankort.
What do I do if my package is damaged?
If your item is damaged upon delivery, you must either refuse acceptance or accept it WITH RESERVATION. Take a photo of the damage to the item and the package, and then contact customer service at mail@designertorvet.dk or tel. +45 7199 6336, where we are ready to assist you further.
How do I contact customer service?
Customer service is open Monday-Friday 09.00-17.00 and Saturday 09.00-15.00 at tel. +45 7199 6336. If we don't answer, please leave a message or send an email to mail@designertorvet.dk. We will respond as soon as possible.